Shed Geek Podcast

Richard Miller's Blueprint for Community and Connection Part 2

• Shed Geek Podcast • Season 5 • Episode 12

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After years of passionate dedication to barbecue, Richard discovered a profound connection between his hobby and the core values of kindness and community that we cherish in the shed industry. Join us as we reflect on how loving God and others guides our respectful business interactions, even in tough times like repossessions. We express our heartfelt gratitude to the shed haulers, manufacturers, and the broader community, feeling truly honored to be part of this remarkable circle. Listen in as we share the joy of gathering around food and fire, celebrating the timeless bonds these experiences create.

We dive into the power of community connection, especially crucial as we heal from pandemic-induced separation anxiety. Personal anecdotes highlight informal gatherings that transcend backgrounds and bring people together, emphasizing the magic of creating spaces filled with unity and belonging. Hear stories of unforgettable gatherings and the healing power of shared moments, as we envision a welcoming environment where everyone is encouraged to join, celebrate, and support one another. This episode is a heartfelt reminder that community is not just about shared spaces, but about shared hearts.

Our journey through the shed industry brings tales of professionalism, challenges, and triumphs. From building homes in Missouri to advancements in the rent-to-own sector, we celebrate the dedication of industry pioneers like Dave Miller and the National Shed Rental Association. Explore stories of perseverance, collaboration, and fraud prevention as we highlight the supportive network within this industry. With insights into enhancing client relationships and innovative projects, we recognize the importance of gratitude and collaboration in delivering greater value to clients and the community.

For more information or to know more about the Shed Geek Podcast visit us at our website.

Follow us on Twitter, Instagram, Facebook, or YouTube at the handle @shedgeekpodcast.

To be a guest on the Shed Geek Podcast visit our website and fill out the "Contact Us" form.

To suggest show topics or ask questions you want answered email us at info@shedgeek.com.

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Sambassador:

Welcome back to part two of a two-part episode. Be sure to go back and listen to part one. You might've missed something. Hope you enjoy the conversation today.

Richard Miller:

I want to show you a sticker that I have on my cup, Sam. Oh wait, not the Bucky sticker, sorry. Yeah, no,

Sambassador:

Yeah, no, get rid of your Come on.

Richard Miller:

I don't know if you can see it, but.

Sambassador:

It blinked there for a minute. That's the love God.

Richard Miller:

Love God, Love people, Be just, Be kind, Live humbly. And it comes from two of my favorite Bible verses about love the Lord God with all their heart and soul. Mind like the first, love the neighbor as a self and show the old man what is good, what does the Lord require of thee? But to do justly. That's where the be just like, live, do, do just things, do, live righteously. And love mercy, which is interpreted as the idea of just be outrageously kind, just be kind to people.

Richard Miller:

So that's what the stover brothers are doing. They're treating people with dignity and respect. They're being kind to people that a lot of us like, like a bunch of losers, you know, you know what, true, but man, can we at least be kind to them in the process of re-poing the shed that the losers didn't pay for, you know? And those are the successful repo people. And then the last one the last one sounds the one that just gets me is live humbly, walk humbly with their God. Whatever, if you're not religious, I don't really care, but be humble and see if we would get rid of that ego. And not get rid of it. We don't have ego, some of us are anyway. But dial it back and put the ego into second place and put the care for people first, and then we start having that connection with people without the ego in the way. That's where the magic happens.

Sambassador:

Yes, it doesn't matter if it's in business, if it's in church, family life, community, anywhere, that it applies across the board. Yep, yep, yep. What do you, what do you want the shed community to know about? Richard Miller today?

Richard Miller:

I love y'all, I really I. There's days I want to flip up. I want I'm like, come on, stop being idiots on everybody. But we all have those days right. But I want people to know I love you guys and the shed industry. I love the community. I love the connection. I love the brotherhood. I'm honored, I get to be part of it. Here's the one that blows my mind, Sam I get to hang out with the shed haulers. I've never been one, I'll never be one. Blows my mind, Sam. I get to hang out with the shed haulers. I've never been one, I'll never be one.

Richard Miller:

And they take me in, and they let me hang out with them and that just blows my mind, and I feel so honored that you know I love the manufacturers. I love all of it. I was a shed salesman for years. Now I'm on the rent-to-own side. I love what I do. I've years now I'm on the rent to own side. I love what I do. I've been with smart pay rentals for three and a half years now and absolutely love it. Never had one single day that I regretted making the choice to go work for them. But I love all of you. But the shed haulers are the most fun, I just gotta say it, and I'm honored that they let me hang out with them and accept me into their ranks it that to me is one of the, probably one of the biggest honors in the in the in my work is being accepted by the shed haulers and that's not putting anybody down, it's just no, it's what it is.

Sambassador:

Well, you, you have a. I think that's back to what I said about you and the fact that Richard Miller cares and people know that. You have the ability to walk into the rent-owned doors. You have the ability to walk into the sales doors, into the manufacturing doors Shannon and I had that but to be able to use that and you know what the key that you said about walking humbly in that and caring for people opens a lot of those doors and I think that's why the shed haulers just reciprocate that back. They're like you know what Richard shows up, hangs out with us, why wouldn't we hang out with him? Plus, you cook good food. So, there's that.

Richard Miller:

Yeah, the food we got to talk about the food. Back to the dead pig, right.

Sambassador:

We love eating. We got to talk about the food Back to the dead pig, right, we love eating, I mean you know, the number one place we hang out together is around food.

Richard Miller:

You know that phenomenon of connecting around food is as old as mankind. It is biblical in every dimension. I honestly believe we were created by God to bond around food. I can't argue with it at all, and you know what? That's why I got to show you another sticker Again. You probably can't see it. Got too many stickers.

Sambassador:

Oh no, back up just a little. Hey, right there. Oops, it was there for a minute, we had it Anyway it says barbecue and love.

Richard Miller:

You know, I post a lot about barbecuing and stuff on social media and stuff. And a few years ago, I'm driving down the road and I was in northern Georgia, coming through that section there in north Georgia where there's no cell phone service, and I was asking God like, well, what should I do with this whole barbecue thing? I mean, it's cool, it's fun. Is there something I should be doing with it? I didn't hear nothing. I said, well, what do you want out of it? I know it's a crazy question; it's a crazy thing to pray about, but that's just how I roll. And instantly a domain name, a whole concept was in my mind, as if like all the details were there, as if I had planned all the details out. You can say whatever you want, but I'm just telling you exactly how it happened. And the idea is barbecue and love, because, see, it's not even about the food, it's about love. But I hope you love the food, man, you know and that's why you know I love barbecuing.

Richard Miller:

I love the science of it. I geek out over the science. I subscribe to industry newsletters. You know I'm about as nuts over barbecue as I am about rent to own. And, by the way, I'm not. I don't defend rent to own because I'm in the business. I'm in the business because it changed my life and it changes other people's lives. It's a tool to give dignity and respect to people that are having a hard time finding it. We're giving them options when the credit-based world isn't, and I'm passionate about that. And but I'm also equally passionate about the whole barbecue thing, but not the. It's a hobby.

Richard Miller:

But the thing that really lights me up is the love part of it. It's the connection part of it. It's the connection part of it when you go and cook food for people and you sit down and you connect about that and see it ain't just cooking the food, it's putting love in it. That's the secret ingredient to everything I cook. It is love and you put that in there and it, I like to say it changes the taste of the food, but it makes everything seem different and taste different. And when you have that connection sitting around eating some good barbecue and it's even better. See, barbecue is food cooking plus live fire, and you bring like sitting around a fire has always been one of the best things for mankind and womankind to do sit around a fire and eating food together. You bring those two things together, you got barbecue.

Richard Miller:

That's what barbecue is live fire cooking, and you sit down around a fire and you throw them steaks on there or you have that smoker rolling, you pull that brisket off and you slice it and people are our walls come, coming down and see that's really what it's all about is about the walls coming down and we, as people, when our walls come coming down and see that's really what it's all about is about the walls coming down and we, as people, when our walls come down, we will automatically connect. That's all I'm trying to do with the barbecue is take down walls and enjoy some good food.

Sambassador:

Well it's, it's a I you know. So, here's for me from the music side. I love cooking too. Don't get me wrong and dude you. Just in the middle of that you led me down a road I've never been down before. Um, yeah, this is gonna, this is gonna be different.

Sambassador:

So, I tell people all the time that what makes what makes good um, preaching good music I'm talking about spiritually is the anointing. I've heard some really good bands, some really good music, and nothing happened. Nothing moved. They were really good and they knew they were really good and they performed really good and there was no anointing and nothing ever happened.

Sambassador:

And then you get the next guy that comes in and he's so I'll be the first one to say you burned the barbecue and there's not going to be any annoying. This is true. It's the same way with music. You sing bad enough and nothing can happen because everybody's so uncomfortable. You have to, you have to be good, and you have to find what you're good at. Maybe it's riding a bike, maybe it's preaching, maybe it's singing, maybe it's cooking barbecue, but honestly, just like in the middle of when you were talking there, you have an anointing on your barbecue. That's no different ministry than the anointing on somebody when they're preaching and all of a sudden it falls. You follow where I'm going with this. You work at your craft and the anointing falls, and that's when heaven comes down and glory fills our souls.

Richard Miller:

I love it. I absolutely love it, because when the anointing is there, everything changes, everything changes yes, 100% it is.

Sambassador:

But I'm telling you, I've been there when it was really good and there was no anointing, and I've been there when it was really bad and there was no anointing. There's something to be said for well. I mean, scripture teaches I strive to be the best I can be, I press toward the mark and all this stuff. We're supposed to take our talents, we're supposed to get good at them, we're supposed to do better. Obviously, if you're out there listening and you think your career is in singing and you suck at singing, it's probably not in singing. Maybe you should cook some steaks. Everyone has their thing that they can find, and you'll never find it if you don't start. You got to start.

Richard Miller:

Yep, and if I tried to sing Sam, let's just say that you know the Mennonite culture that I come from. They have all the people take turns leading songs, and I lived in a few Mennonite churches. They only asked me to lead songs one time. Oh my, they would never ask me again with reason, but I don't feel bad about that.

Sambassador:

No.

Richard Miller:

Because that's not my gift, it's not my talent, and why would I try to force something that is completely foreign to me? But I sure do enjoy good singing. That is completely foreign to me, but I sure do enjoy good singing when the singing is good, when it's anointed. I went through a very traumatic experience a couple years ago relating to church and stuff.

Richard Miller:

Several months later, the rage. I just had rage in my heart for the violations that happened. And here, two or three months after that, I was sitting in my living room with a few friends listening to some anointed music off of YouTube but it's anointed worship music and God came down there and just heard. He let me see some visions, which is just crazy stuff. But he let me see a vision. He let me see a vision. He let me see a vision of love, the tangible love that I didn't know if I would ever experience again. And he let me see my heart changing from a cold, dead, gray heart to a live beating heart. Like I had my eyes closed. I just saw this. I opened my eyes like it wasn't actually physically there. But was that real? And let me tell you something, Sam, that rage evaporated like okay, well, that's a cool experience.

Richard Miller:

Two days later, three days later, like huh, it's still gone. Man, that must have been a real mountaintop experience, nice, uh. Week later, like huh, this is really hanging on for a long time. About three weeks later, like you know what? That was a supernatural miracle that happened. And that rage because I was there. Like God, I just surrender to you. Whatever you want out of this mess is yours, and it was a response to anointed music off of YouTube. Okay Wasn't even live and a supernatural thing happened in my heart. We're in crazy territory, but it's real life for me, so I'm just going to talk about it, it is, and that rage was permanently evaporated on an instant basis, sitting there under anointed music.

Richard Miller:

Isn't that the craziest thing?

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To get started.

Sambassador:

Yes, sir, and I've had that happen under fire, sitting around a fire, a couple words from a buddy doesn't even know what he's saying at the time, definitely around food and fire, and you know it's. I have a couple friends and family members right now that are convinced that they can do it on their own, and it just eats me alive. We were made for community. We were made to be as the body of Christ, to be believers that are put together. You know, I'll fuss and harp about church all day long. Doesn't bother me the least. Even on here I will. I think it's terrible what we see as the current church is and what the situation is with it and everything but the church, the body of Christ. You have to have people, you have to be connected, you have to be tied into people. Nobody was created to be on their own, and that's, that's what, and I feel like that's. We're trying to put this all back together. You know some of us never did compromise the 2020.

Sambassador:

We went and went mad at woody's place the weekend. They shut everything down. We no. And my wife. She was petrified that I couldn't even cross state lines. We didn't know, we didn't know, we had no idea what's going to happen. I told her, I said, look, I'm going anyway. And I left late at night and that was the emptiest I've ever seen the interstate. People weren't even driving on the interstates. It was that bad and the, the separation anxiety we're still paying for today. Yep, but you know what, Sam, go ahead. No, I'm just saying I think. I think we're still. We're still climbing back over that, but we're getting like it's. We're on the positive side again.

Richard Miller:

It's better I think you and I just created the ultimate recipe to counteract that separation. Food plus fire equals barbecue plus music. Oh, does it get any better? Does it get better? What? If we had church services that were like every Saturday night. This is our church service and we get around and we build a fire and we cook some food together and we have. You know, maybe you can't play music I can't, I can't even sing dadgummit but what if I get my Bluetooth speaker out and find some good praise and worship music?

Richard Miller:

and a couple of old-time country songs thrown in for good measure and play some music around there. I will tell you something, Sam I didn't even think about this when I started down this path, but that's actually that is what I'm going to do in Missouri, out in front of my porch. And I do some of that in Ohio. I haven't much lately because I've been so terrible busy, but I was like, well, how did I know I want to do this in Missouri if I don't do it in Ohio? And I had that thought while I was prepping food to have people over to sit around the fire. I'm like, oh yeah, I already do it. But see, it's become natural for me, do it, but see it's become natural for me.

Richard Miller:

But that I want like most Saturday nights when I'm at home, maybe once a month, I don't know, I don't know what it'll look like. I'm gonna invite people over. I don't care if you're a doctor, a lawyer, a hippie, a heathen, a Mennonite, an Amish. I told some of my Amish friends about this and one of them said what's now for me? If there was a place for me, I might come too. I don't care, you come around the fire.

Richard Miller:

We're going to be honest with each other. We're going to love on each other. We're going to enjoy good food. We're going to have good times. None of this is sober stuff with our stick in the mud. I ain't talking about none of that. And we're gonna listen to some good, some good worship music, maybe some good hymns. Maybe we sing some good hymns you know a dozen people around there.

Richard Miller:

We can sing hymns, by the way, when we build our house.

Richard Miller:

I was thinking driving down the road a few weeks before we built our house, like you know what, I think we want to have a Sunday morning church service for the people that stick around and I'm like, what should we sing? The thought hit me to sing hymns, and I love good worship music. I just told you about the anointing that when God rocked my world, you know, after that traumatic church experience and as soon as I had that thought, the tears just came Like, okay, I don't know what's going on, but this is it. And we sat up there. We went up that Sunday morning and the first use of our house was a group of people standing in our garage singing stuff. Like Just as I Am, one guy sitting there, my buddy from Canada strumming his guitar, and a group of people standing around the garage singing how Great Thou Art, oh my God, when I and Austin you know how great they are just as I am Just one of the most man, I listen to those songs, the little videos I record, and I just start crying.

Sambassador:

I want to create that community.

Richard Miller:

That's why my house stream matters more than anything else, and I don't know what all it'll look like. It's nothing official, it's just. You know, I want people to come a couple nights and say you know what Screw that I'm going to do this myself and I'll never see them again.

Richard Miller:

If.

Richard Miller:

I inspired 10 of those. I would be ecstatic to where I love a world where nobody wanted to come, and it never happened, because they're all creating their own fires, so to speak. If you can't build an actual fire, they'll figure out how to do it. If you can't create an actual fire, use the concept, forget the details. You don't know how to cook barbecue, I don't care, it's the concept that matters.

Sambassador:

I'm almost getting my preach on Sam.

Richard Miller:

It's the concept that matters. Yes, it is, man. I'm almost getting my preach on Sam.

Sambassador:

Yeah, buddy.

Richard Miller:

That's.

Sambassador:

I mean it's.

Richard Miller:

I don't know if there's anything I care about more than this stuff right now.

Sambassador:

Yeah, no, and you know, to steal, kill and destroy. That's what we're fighting, Yep, every day. I told a guy the other day we got into it a little bit about some issues we were having and what's going on and I laid my hand on his shoulder and I'm like we can't focus. We have to remember what we're fighting here. We're not fighting each other, we're not fighting other organizations, we're not fighting survivors, we're not fighting other volunteers.

Sambassador:

This is us and at the end of the day, so was it you the other day that said something? We're not always fighting the devil either. I don't think Somebody had somebody put something up the other day that said something? We're not always fighting the devil either. Um, wrong thing, somebody had somebody put something up the other day. Just because my wheel flies off, I'm not necessary to fight the devil. Maybe I should have checked the lug nuts on it. I'm paraphrasing um, but it's, yeah, but you get the idea. But at the end of the day, um, that's the ultimate.

Sambassador:

That's what we're always breathing and fighting is that the devil wants to destroy us. He wants to. He can, obviously, as Many examples in the Bible say. You know, if he can get us separated, that's the best way to get to somebody and I still say that's my number one concern with suicide, depression and all that stuff is the separation anxiety that starts it. And if we can care about people, we can get you know, even my kids. If I can get them to not focus on themselves and focus on other people, they do so much better. We're the same way and that starts by doing what you're preaching about.

Richard Miller:

Can.

Sambassador:

I say something.

Richard Miller:

Sam, yeah, if you're listening and you're fighting depression, I want you to know I care deeply and I wish I could fix it, but I can't. I spent 10 years in severe depression. I know what it's like to go out to the. I can't swim, never learned how, don't know why. Go out to the big old irrigation ditch in Colorado and it's muddy there. There's a little muddy path there and I would slide my feet like what if I just slipped a little bit further, what if? And then I would accidentally fall in. I was lying to myself and then I would think of my son in the house and I'd pull my foot back. I came within inches of committing suicide multiple times.

Richard Miller:

Anyway, if that's you, whatever degree, that is what I'm going to say might sound crazy, crazy, crazy, but if there's any way, if you can't talk to somebody about it, please talk to somebody about it. Listen to everything we've said and go. You know what I do need help. Maybe you feel like you don't deserve. Go find somebody to talk to, okay. But if you can't even do that somehow and it might require superhuman efforts on your part go out there and find somebody to help, even if you're dead inside, even if you don't feel anything about it, go find somebody to help.

Richard Miller:

Go stubble the snow. If you live in Ohio in the wintertime God forsaken place with all the snow. I'm kidding, I hate snow like we've been having, but it's all good. Today was actually really beautiful. It was 47 degrees and shovel snow. And I'm just saying, like, last-ditch effort, before you do something stupid, try to like methodically go out. I'm not saying it's going to fix anything, but at least give it a try, cause it's really powerful to do something for somebody else. And I'm not saying that as like some kind of magic thing, or I'm not saying anything, just try it. And that's coming from somebody who's walked through that and through that darkness and had his life destroyed because of it.

Sambassador:

Yeah, and so if I'm wrong.

Richard Miller:

please forgive me, but at least you can't say that I'm just sitting up here trying to fix it because I've walked this valley. Yep, I'm with you I hurt for these people, because I know what it's like.

Sambassador:

Yep, yep, and we keep losing them. It's, you know I want to punch him. It's, uh, you know I want to, I want to, I want to punch him, and you know that's what started my whole mission on this current project is I can't. I can't physically fight for, for my loved ones, um, but I can physically give somebody something to help them through their time yep, and something to help them through their time Yep. And even the guys that have shown up and helped, that have opened up and said man, this is, this has helped me tremendously, yep, because they came and helped you. You can't put a price tag on that, man. There's no way. Yep, you're right,

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Ah, that's right. You're talking about the one they had up at Michigan at the Shed Show, that monster mule man. That thing was awesome, that's right, it's the one you've seen at all the Shed Hauler Barbecues. Man, yeah, there's nothing like a little diesel donkey to make my day go so much better.

Richard Miller:

So yeah, there's some heavy stuff here, didn't we Sam?

Sambassador:

Yeah, I'm sorry. No. So, it basically comes back to AI is going to put out the word that Richard and Sam say you need to do something. And I'm the guy that says don't just go do something just to say you did something. Do it right, because I've seen too many people up there, you know, doing disaster relief work that I've said.

Sambassador:

You know sometimes just do something isn't the best thing. You know there's better things to do than to build an OSB box and say it's better than a tent. You know you need to put a door on it, you need to put a window in it, you need to put a window in it, you need to paint it, you need to make it look, you know to where there's something that they can be proud to come home to. So, I'm not saying to just go do something. I'm saying figure out what you're wanting. Like we all have stuff we want to do.

Sambassador:

Some of us grew up in a culture where it was wrong to want to do what we love to do, and I've learned since that God gave you those things that you love to do. Go do them. You know, maybe it isn't shovel snow, maybe it's run a chainsaw, maybe it's mow a yard, or maybe it's go paint something for somebody or whatever it is. But I'm 100% with you in the fact that when I start getting too grouchy inside myself and I start focusing on what's my problems and stuff, I find out real quick I've been looking at me and not looking at what I can do for others. Yep, and that's man action. Action versus reaction.

Sambassador:

I think you're onto something there. Hey, anybody can build a fire. Go buy you can't lighter fluid and a lighter stick and grab a couple pieces of wood and go hang out with your neighbor. That's. That's a good point. Man, I am so excited about this house deal, um, even though it's a long ways from me. But to see Richard and Tina be able to operate in their full capacity, I guess, is the word I'm going to use Once you guys get settled in. I'm sure you're going to have some hurdles yet Getting your place took care of in Ohio and all that stuff. You still got work to do, but the work is worth it at the end of the day.

Richard Miller:

That's why I got to remember we're doing this all for a reason. It's going to be worth it. Keep pushing through. I ended up 2024, beat down, tired, feeling like I probably hadn't accomplished anything. Uh, was distracted from my work, which really bothers me badly. Um, and like, man, I just wait a minute I designed with help of course all this is with help. Of course, All this is with help Designed a house, planned a house, was a general contractor for a house, got all the materials there, arranged the 100 people coming from all across the United States and built a. And also, I did the plumbing and the radiative floor, tubing underneath the slab in Missouri in July If you know anything about southern Missouri in July, you know hot and humid. And I did all that. Did all that and then put this whole thing together and got the you know and kept my job going and helped run Tuff Possum Gear that's my son's business, by the way. Check it out. Y'all Tuff Possum Gear t-u-f-f. Some pretty cool pouches and bags made in the us. Cool stuff,

Sambassador:

oh 100.

Sambassador:

We'll have to put that on the newsletter

Richard Miller:

yeah, uh, anyway, and working to get my house built I mean ready here in Ohio, and then the whole project Missouri, 10 hours away, like well, no wonder I'm tired. But I pushed myself beyond limits that I thought I had, and I was actually, when I looked at all, that I was kind of shocked at what all I accomplished. If in the beginning of the year I wouldn't have thought that I could accomplish what I did, with all the hurdles I'm glossing over all the hurdles. There were some major hurdles. There was twice. I'm not too proud to admit it. There was twice. I sat there and cried.

Richard Miller:

Missouri does not have rainstorms in July to speak of. It's dropped usually, or maybe a rainstorm or two and we're talking out there trying to do this stuff in the ground, Missouri, red clay and just flooding rainstorm after you know, something that should have taken three days ends up dragging out for three weeks. It was so discouraging. Everything has turned to mud. Everything is just. It was so discouraging. Everything is turned to mud, everything is just. It was horrible. And people say, well, it's construction site. I go with it, not when you're 10 hours away. If you're local, you can pull off and come back to it, but I pushed through all that and I really, I feel very accomplished, but I couldn't have done it without my friends.

Sambassador:

Yeah, not only that, you're very involved in the rent-to-own world and the rent-to-own you know, the MBSRA.

Sambassador:

NSRA now.

Richard Miller:

Oh is it.

Sambassador:

I was going to ask you is it changed to NSRA now?

Richard Miller:

Yeah, yeah. So what does it stand?

Richard Miller:

for uh, National Shed Rental Association. I believe I'd have to double check that because you know everybody got confused on the NBSRA, yeah, already. But the I'm so proud of that organization. I'm not on the board but I'm watching what they're doing, uh, getting uh, because some stuff I'm involved in I kind of get an inside look at some of what they're doing and, like I'm saying, inside look like in the board's mindset the level of professionalism they're taking. This. The NBSRA was a great organization, brought a tremendous amount of value to the industry and the yearly conference where we're getting together, probably one of the most powerful things that happens there is all the networking and the people helping each other.

Richard Miller:

By the way, shout out to my boss, Dave Miller um, he, I regularly see him behind the scenes taking time out of his day. There's something he specializes in that is the legalities of private fundraising. Like he's really knowledgeable about that. Keeps smart pay squeaky clean legally. We've got some pretty significant liabilities or vulnerabilities in the industry and we need to get that cleaned up and he's been pushing for that. The board's been of the NBSRA well, now the NSRA been pushing for that.

Richard Miller:

But you know, one of my friends texted me and like, hey, I'm spending the day with Dave. Well, he went up there and Dave spent a good part of the day coaching him on walking through competitors, direct competitors that I have lost accounts to. Well, I didn't lose the account to the guy because they do help manage accounts. We haven't done that at this point and the guy wanted to do his own deal, so I lost the account because he's going to do his own rent to own and this competitor did the management right, so I lost the account to him. I kind of lost it to the guy himself. And the other day, a potential competitor. I put him in touch with Dave and he texted me like, hey, I got off the phone with Dave, had a really good call, and for him to just give that for the betterment of the industry that's what most of the board is all about is bring this. They're leveling up. The NSRA two years from now will be almost unrecognizable for what we have now, for the professionalism, the, the value they're giving the.

Richard Miller:

They're going world class with that and they're doing it deliberately and carefully so that the people, who the smaller players, can still play yeah, and that's very important.

Richard Miller:

They're very thoughtful about that. I'm really proud of the NSRA board and all the people that you know. We talked about the shed haulers, but the rent to own world, the, the stuff that goes on behind the scenes. There's some stuff that ain't cool, but I there are people that we pick up the phone and we call each other and say, hey, here's a fraud situation, watch out for this. And we help each other out and we and sometimes we pick up each other's buildings when there's a problem.

Richard Miller:

There's a lot of people out there that are actually one of the largest players probably, well, one of the two largest players in the industry. A couple years ago got ripped off by a fraudulent situation and they're I don't know what he was, but he's like third in command or second in command came to me and said, hey, you need to tell your bosses that you need to put code this and this and this coding in the back of your, your website to watch out for this and this kind of situation. So, your software picks it up, you don't have to do that.

Richard Miller:

No, but you know I ain't going to say his name. But thank you, Richard, I appreciate that. Oh, I said his name. But yeah, good guy, you know him, he's there in your area and that kind of stuff. Yeah, we got our negatives but man, there's a lot of good stuff out there in the community and the rent-to-home part.

Sambassador:

It's not just in the community and the rent-to-home part. It's not just in the rent-to-home part. You know we can, Shannon and I talk about this all the time. There's plenty of stuff to fuss about, but the fact is we stay in this industry because my heart's in it but I'm proud of it and ultimately there is so much more. I'm being a hypocrite to my own, saying now I'm mad at some people because they're bragging on 10% of the church is holding up the other 90% that aren't doing nothing. And now I'm kind of saying the same thing. Sorry, I just interrupted myself there, but it's still an industry that I'm proud to be a part of.

Sambassador:

I love to see the trend. The trend of it moving forward is in the NBSRA, in the expos, in the bashes, the barbecues, the, the different um associations and stuff. The trend is trending the proper way, yep, and I want to stick with it to see where it ends up at, because I agree with you, in two years from now we're going to have something that we're going to be like whoa, I'm 100, I believe it. Um, I see it too much already and you know to have, I bet I have 100 phone numbers that if I needed to call somebody. Right now. I could Somebody like what you were talking about earlier. If I'm in a place where I feel like I am so far up against the wall that I'm playing with the mud at the edge of the Colorado river, I have a hundred people that I could call that I know would listen to me. There is no other industry that I've ever seen Jeremy Barker. He's one of my unplanned. We never made a plan, never talked about becoming partners and officially we aren't partners.

Sambassador:

But Jeremy Barker, he's from the tile industry and you should sit down and talk with this guy for an hour, because he's as well known in the tile industry as you and I are in the shed industry. Really, yes, absolutely 100% goes to Vegas every year to the big shows. Everybody knows him, is on the board of the North Carolina Towel Association. All this stuff the guy doesn't talk about any of the stuff that he's involved with owns Bath-O-Matic, has businesses. His wife's involved. She lays towels, she can do plumbing, she can do all the stuff she's running his business. While he's up there doing this and 100% supports him, he sits there and he's like I'm just he says I'm just flabbergasted at the way your industry just pulls together. That's why I'm there. You know I keep threatening to go do other stuff, open up a restaurant and coffee shop. But at the end of the day, even if I do that, it's. It's still going to. I got to stay where I'm at, man.

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Richard Miller:

How long have you been in the shed industry?

Sambassador:

This time around. I've been pretty much in since 2009. I feel like I've been in it my whole life, because we built sheds in Virginia when I was not even old enough to build them. I just sat there and watched them. And when we moved to Missouri, you know, dad took Benny's, Uncle Benny's drawings and we built sheds in Missouri and hold sheds there and all that Sure, I went off and started trucking companies. I went off and built houses and everything, but sheds was always there. It's always been in the back of me. It's always been a part of me.

Richard Miller:

I've been in full time for the. I just crossed the 16 year mark and I didn't actually realize that till right now, and it's like I'm actually stunned. My I didn't actually realize that until right now. It's like I'm actually stunned, my jaw is almost dropping. I had no idea. 16 years, yeah.

Sambassador:

So that's 2008, 2009, somewhere around there, yeah.

Richard Miller:

December 15th or 17th of 2008 was when I started working for All Reach Barnes out of Cleburne, Texas yeah, selling sheds. And then in 2017, I deliberately crossed into the rent to own side of it yep, my first gig with AFG Rentals. And in 2000, like 2021, uh, I got. That's a whole another story. But I got called in for my annual review and the CEO said I'm gonna see if it suits the CFO and the president. And I told Tina something weird's going on, because he don't need the CFO and the president there to do my annual review and if there is a problem he don't need them. If there's a problem, he's my cousin and he's my friend. He can deal with it himself. He don't need them. There's no reason.

Richard Miller:

I said I think what's going on is they don't know what to do with me anymore. I don't even know what I'm. I kind of work myself out of a job is what I did. We sat down and we had some conversation, and they shared where they were at. I'm like well, I came here to ask you, hear you guys out? I got the same question. So, I you know, I think it's time to bring this relationship to an end and we were all the same page.

Richard Miller:

And they, they actually left me on the payroll for 90 days. I'm really proud of that. That they left me on the pay. Uh, they didn't want to do a severance, they just left me on the payroll. And they asked me to go take a client on a barbecue run and they asked me to take a couple of fishing trips with clients before I move on. And that's when I moved on to SmartPay. But, man, so that came to an end and I didn't know what I was going to do. But I wanted to stay in the recto industry and there'll be a day I probably exit the recto industry, but when that day comes, I will always miss it. Yeah, yeah, the rent-owned industry. When that day comes, I will always miss it. I'll probably never leave, unless it's for the next stage of life, the next level. I'll probably always miss the rent-to-owned. If I do leave, maybe I'll do some of both the rest of my life, who knows? Anyway, enough about that.

Richard Miller:

If you do what you love, you never have to worry about retirement yep that's the philosophy of my life by the way, did you know that my wife, that my father-in-law built one of the first, or your Uncle Benny's first shed trailer? What? Oh my word. No, I need to find out some details on it. Yes, I would love to hear that. So, he had a welding shop and there was, you know, I don't know, I don't know the details. I might have some details wrong, so I'm not going to say much more.

Richard Miller:

Yeah, we need to find that, we need to find out about that you know what we need to find out about that and ask him some questions. I'll do some digging.

Sambassador:

That's awesome. Never knew that. You know, Uncle Benny holds sheds longer and at an older age than anybody I currently know of yet. Really, yeah, woody might catch him one day, but Benny was still doing deliveries. Woody's got a little bit easier. You know he's trucking across state lines and dropping or whatever, but yeah, they had a hard time. I call him Uncle Benny, he's actually my great-great-uncle. Oh, yeah. That's a Byler family tree. That's a little bit wonky.

Sambassador:

But, yeah, I was so happy to see him in Richmond and get to talk to him for a little bit. He's a good dude, that's cool. That's cool, that's cool. Yeah, and for those of y'all that know Stephen Byler, it will be his dad, Benny Byler. So, from Stuarts Draft, Virginia, good people Steven Byler.

Richard Miller:

I love that dude so much. Yeah, any chance you anybody has any chance to hang out with him, take it, just take it.

Sambassador:

Sadly, we haven't got to hang out. I haven't got to spend any time with him, since we're both kind of back in the spotlight, so to speak, a little more.

Richard Miller:

You know how I made it happen At the Shed Bash in North Carolina where he spoke at. I'm not sure when that was. Was it the shed bash in North Carolina where he spoke at? I'm not sure when. That was not. This was a shed bash, or was it a regional thing?

Sambassador:

I'm not sure what it was yeah, he was at the regional thing.

Richard Miller:

Yes, yes, he was at the regional thing.

Richard Miller:

I found out what hotel he's staying at and that's awesome hotel there and I took steaks and I set up my grill in the. There's that barbecue again. Uh, it's not two barbecues grilling, but whatever. That's a whole nother conversation there. I set up my grill in the back, in the back corner of the hotel parking lot, and I grilled steaks and probably asparagus, I don't know what. All I have wine there and he and I sat on lawn chairs there and Form some level of relationship. Nice, and I treasure that memory.

Richard Miller:

Yep and I treasure the relationship that I developed, but see there again. I used food to create connections.

Sambassador:

Oh yeah, absolutely Cool. So, where's Richard going from here? Get moved in. That's the goal for this year. Get moved in, settled in. Keep the goal for this year get moved in, settled in, keep, uh, keep the rent down. Wheels rolling yep, so.

Richard Miller:

So, my goals are get my house in Ohio ready to sell, get it sold, get moved to Missouri. Then I got to get the house finished by, hopefully, end of May. I want to be like where I can get a mortgage on it and get all the small, miscellaneous loans and everything wrapped up. Working on ramping up the care that I give to my clients in the rent-to-own industry and got two specific projects in the pipeline that I'm working on with my personal assistant to leverage what I do to where I can provide more value. And then I'm working with a couple other people behind the scenes to actually develop.

Richard Miller:

Here's my goal At the end of 2026, I mean end of 2025,. I want to be on a path like well, on the path, like it's happening, not just starting of delivering value to all of my rent-to-own clients beyond being their rent-to-own rep where I actually like, to, where they hopefully they look forward to seeing me, but where they actually like. I can't wait till Richard comes around. I got some questions to ask, not because I'll have all the answers, but because I'll know how to help them get some of those answers, you know, and not being some kind of business guru, but just to, just to be adding value to them and I haven't.

Richard Miller:

It's been a little while since I cooked for any of my clients because of my schedule and I want to get back in there. I love going out to a client and setting up my grills there and feeding lunch to their office team and to their shop team. That is so much fun. I could cater this stuff in, but when you actually go there and you cook it for them, people feel valued. And that's what I tell business owners is if you've got any barbecuing or grilling skills, go cook for your people. Don't just always order catered stuff in or picking up the barbecue stuff. Go cook for them. Make sure you mind your food safety because you don't want your whole team getting sick. I just got to throw that in there. Food safety issues, violations drive me nuts.

Sambassador:

I was going to give a shout out to Westwood about the time. You said something about that and I'm like, oh, maybe I should just not even give. I'm not saying Westwood doesn't take care of food safety. I'm saying they do very well at hanging out around food that they bring together.

Richard Miller:

Yep, they do.

Sambassador:

And you know what they were.

Richard Miller:

My client when I was with AFG and I went there and cooked for them a couple times. They do it way beyond anything I ever did. They're probably I'm going to say they are probably the industry leader in in connecting around food and they're one of the top of the industry for, uh, just the company culture and the connection that the employees feel, a hundred percent, yep, and you know what. I'm sure that has nothing to do with the level of success that they've enjoyed. Duh.

Sambassador:

Yeah, okay, you know what I'm saying. I'm being sarcastic, of course. Yeah, I know you are.

Richard Miller:

Yep, these things go together.

Sambassador:

Yep, yep. I had a really good friend of mine from Canada was down there and visited them the other week and he come away from that place and he just shook his head. He said it's incredible, you know what they're doing. But when you see it firsthand and you hear what they do and what they offer, he said it's crazy, you know it's, it is. They're doing a phenomenal job. Love Arlen and Mike to death.

Richard Miller:

Mike and I are probably going to shoot me for this, but I wish more people understood what they were doing with their seven- year sabbatical thing that they're doing. Oh yes, that is unheard of it's unheard of anywhere, but for sure the shed industry. But man, they send people on a paid vacation on top of their paid vacation.

Sambassador:

Yeah, on top of the paid vacation, yes.

Richard Miller:

Every seven years mandatory, and it's got to be. You can't stay home working house. You got to do something that will rejuvenate you.

Richard Miller:

And then they give you cash to spend on this vacation on top of your pay and, and then you here's what people here's the brilliant thing about from a business standpoint then somebody in management above you steps in and fills your role and then now you have a fresh set of eyes on that and you identify problems, because I don't care if you're the owner of the company and your co-owner steps in. He's going to see things that you're just kind of got used to and he's going to see everything from a fresh eye, and so the company actually leverages themselves forward by using this information to solve problems and bottlenecks, and it's brilliant, it's absolutely brilliant. But who thought of it like? Who would think of something like that? Well, Mike and Arlen do it. Yeah, they do, they do it.

Richard Miller:

Well, that's just one thing they do yeah there should be a whole like there should be a whole case studies about. I'm lifting them up. They're probably, if they listen this, they're probably mad at me by now, but you know what that'd be all right, it's there and it's real and anybody, if you get a chance to talk these guys, pick their brains. And try to not just pick their brains but try to understand the heart of what they're doing. Take it home and apply it in your company. The way it works for you. It's worth your time, right? Sam?

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Sambassador:

Well, and the other part of that is their open door policy. They love for people to come in and be able to talk with them. And oh, you talk. I walk humbly with thy God. Those dudes do it to a level that's incredible. So, it's. I can say that because I can see what they're doing and, lucky for me, they're real close to here, so I get to see them on a regular basis.

Richard Miller:

Anyway, I get jealous of you about that. You know, since I'm not with AFG anymore, they're not my clients.

Sambassador:

Yeah, you don't get to see them, so much I don't get to see them.

Richard Miller:

I don't get to cook for them, yep, but man, I love them.

Sambassador:

Now, if I can just get them to sponsor this episode, we'll be in good shape. Shape, there you go. There you go. I love it. Alright, I'm going to wrap this thing up before we get here until midnight. Oh, biscuits, what do you want? Anything? You want the shed industry to know? What are you? Anything you want to throw out there to them? This is your time. Anything you want to ask me? Shannon does that a lot. I don't like to do it, but I'll do it for you. Anything you want to throw in there before we wrap it up?

Richard Miller:

no, you know what I want to do a little bit of promotion, if you don't mind, if that's okay no, absolutely I work for smart pay rentals and we are a we.

Richard Miller:

We do rent to own. We're very how do I say it? I'm getting tired, Sam, sorry about that. We do rent to own, that's all we do and we work hard at doing it extremely well. And that's the thing that I hear from most of our clients. Well, you know, if I tell, like, why are you with it with SmartPay, like why are you here? And because you guys are so easy to work with.

Richard Miller:

Today I had a phone call come in here's our company culture from the top on down. I had a phone call come in for a request like hey, can we do this? And my first instinct was like no, of like no, we wouldn't. But I'm like wait a minute, why wouldn't we? So, I called Dave and he's going uh, he didn't literally say this, but this was his uh, no, uh, wait, why wouldn't I? He said let me call john and see if I'm missing something here. And I think john has said the same response. And we analyzed it from every detail. We called the customer, the client, and said you know what, we'll do it, but that kind of adjusting on the fly.

Richard Miller:

John is our CFO, John Kaus. He is a sleeper in the industry, but the guy is an absolute beast at what he does and he is incredible with my clients Like. I trust him completely and when you have that kind of stuff backing you on the backside, it's incredible. Then we have Daniel Diener out there working with the shed haulers and I haven't heard a gripe about it yet the shed haulers love working with Dan and he loves them. He is doing our retrievals. You know he's over all that and just to work with this team here that is actually.

Richard Miller:

We will think things through. Like one of the things that we did is we got rid of the landowner's permissions, and we didn't do it because we're loose and lackadaisical. We did it because we analyzed the data, and we didn't do it because we're loose and lackadaisical. We did it because we analyzed the data and we said we're not, we're going to remove this impediment to the sales process because we're not getting what we think we're getting out of it anyway. Yeah, we're creating an impediment to everybody. So, everybody that did a landlord's permission or that sold a building to us that went on a rental property, they did one of two things. One is they disregarded our policy. Okay, that happens. Yeah, let's create a negative relationship that psychologically, disregarding the rules on a regular basis is not healthy for anybody, right? So that's a negative. Or they create an impediment to the sales process. And then we weren't getting what the data said we. We aren't getting what we want out of it, what we thought we were getting out of it, so we dropped it.

Richard Miller:

And again, very intentional. But to have that kind of thinking going on, that kind of decision-making behind me out there and the commitment like you, if you're my client, may not agree that we did the right thing, but we will always try to do the right thing in every single situation. And we, we, we've got it wrong. Okay, and when we do, we say we got that wrong and we adjust. And you know, if I think we got it wrong, I can call up my boss and say guys, I think we got this wrong, we got to do better on that. We'll talk about it. I love that culture.

Richard Miller:

I feel like I'm part of a team, I feel like people got my back, I feel like I'm heard and then that translates out there to taking good care of our clients and then also taking good care of our customers, and that's why I love you know, I was thinking here recently just random, not because I was unhappy at SmartPay like what would it take for another rent-to-own company to recruit me away? And I just don't think I'm recruitable at this point. I can't think of anything Like if you offered me double the money, well, that doesn't make sense, so I'm not going to trust you anyway. So, money can't do it, and I don't want to be anywhere. And you know what? That's an amazing feeling. See, none of that's because we're perfect. It's because of the culture, because of what we're trying to do, and we're always, always, always working to become better, better, better at how we handle things, how we relate to customers, how we relate to clients.

Richard Miller:

You know all that kind of stuff and I love being part of that culture. And we don't have all the latest bells and whistles. We're very simple in our offerings. We're just a basic rent to own, Like you know what. This is not a company slogan, but it's my slogan for our company, if that makes sense. There was a German designer, Dieter Rams, and I loved his slogan. I don't know if I can say it. It's high German, Weniger aber besser, and the low German is weniger aber besser, and the English translation is less comma that comma is very important but better.

Richard Miller:

That drives everything we do at SmartPay and I resonate with that because my mind I'm always trying to overcomplicate, overthink. If you're listening to this podcast, you heard me do that a bunch, tonight even. But I'm always the most effective and the happiest and the most at peace and everything good. When I simplify things, and that's what we're doing at SmartPay. We're making it super simple. You can execute a SmartPay contract in three to four or five minutes, whatever digital signature, print it out whatever, just super, super, super fast. And because you know what, nobody gets up at the beginning of the day like, hey, I get to go work and fill out Red Dome County paperwork. Red Dome paperwork is a necessary evil, it's important. So, you know what? Why not remake that into the high-speed, low-drag get it done, get out of the way, get what we got to get right. You know what I'm saying? Yeah, we got to do it right. We're very, very emphatic on doing it right.

Richard Miller:

But what can?

Sambassador:

we do to make it fast, simple, super simple, and I love that, yep.

Richard Miller:

And I resonate with that and our company culture. That's why I'm at SmartPay.

Sambassador:

Yeah, absolutely. This episode has been brought to you by SmartPay and Westwood Sheds. There you go, there you go.

Richard Miller:

Put the pressure on. Put the pressure on.

Sambassador:

Yeah, put the pressure on. I'm going to make sure I send this one down to Mike and Arlen and to Dave.

Richard Miller:

See if we can get them on board.

Sambassador:

We'll go back to the old days where every time we say SmartPay, Dave owes us 20 bucks. That's what it's called. That was a hoot, that was funny. Who wants it again? SmartPay? That's who. It was Always a pleasure, man. I'm with you, man. I love what I'm seeing in the industry. I love what I see out of SmartPay.

Sambassador:

People ask me all the time you know who they should be using for rent to own? And I'm like, well, tell me a little bit about what you're doing. You know, and I still send people over there because I think they'd be a good fit. You know there's other companies I like to fit, other stuff. It's just the way I see it, or whatever. But it's yeah, man, I can't wait to see what these next two years bring New administration running at the top. I'm curious to see where these next two years bring new administration running at the top. I'm curious to see where all that goes. And you and I can make another one-hour episode talking about all that stuff. We could not doing it. So, Richard, thank you so much. Um, thank you. I know originally you were going to do this with Shannon and y'all weren't. Y'all were going to get to do a live, but I'm so glad Shannon asked me if I want to do it and I'm like 100% I would love to do one with you.

Richard Miller:

Yep, yep, I love it.

Sambassador:

So, yeah, it does me too. Um, so thank you so much for all of you guys out there in, uh, shed geek land. Thank you for listening. Again, um, again, um, I'm sure this is going to turn into a two-part episode, which maybe that'll be the way Richard finally catches me as he gets a two-part episode, so it makes the way he can catch up there. You go catch up with me.

Sambassador:

So, thank you, brother, love you to death love what you're doing, man, thank you thanks for the great time talking tonight absolutely awesome yep, absolutely all right, guys, we're checking out of here once. Thank you for listening to another episode of the Shed Geek Podcast, Friday Fun Day Sambassador style with your host, Sam Byler. Thank you for joining us. You guys have a great evening. Good